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The Dubai College of Tourism LLC and its affiliates (“DCT”, “We”, “we”, “our” or “us”) are committed to providing a high standard of service to our customer including respecting their concerns about privacy and taking the relevant measures to safeguard their Personal Data in accordance with applicable data protection legislation. We have provided this Privacy Notice to help you, the user, understand how we collect, use and protect your information when you visit and use DCT websites (including, without limitation, https://dct.ac.ae/en/) and use or benefit from out services. and how that information will be treated. Please read the following carefully to understand our views and practices regarding your information and how we will treat it. Find out more about DCT at https://dct.ac.ae/en/about-dct/.
In this Privacy Notice, "personal information" has the meaning given to it (or the term "Personal Data ") under applicable law. Generally, this means information relating to an individual, from which the identity of that individual can be ascertained (directly or indirectly). For example, names and contact details are generally considered "Personal Data ".
Your privacy matters to us, so if you have any questions please contact us at firstname.lastname@example.org.
Acceptance and Management of Personal Information
As a visitor to this Platform and using our services, you acknowledge and agree to the terms of this Privacy Notice and the processing of your Personal Data in the manner described in it.
What Personal Data do we collect?
We collect and use the following types of Personal Data:
Information you give to us
Application to study at DCT, we will ask you to provide the following information:
To enrol on a Course, we will ask you to provide the following information:
You may not be able to complete enrolment without the above Personal Data.
Information collected through your participation in a Course
Information we collect about you through your use of the Platform
The information we collect through cookies and other similar technologies may include (i) internet protocol address, (ii) device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number), (iii) device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL, (iv) cookies or similar technologies that may uniquely identify your browser or your DCT user account; (v) information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
You may set your browser to block all cookies, including cookies associated with the website, or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled. For example, we may not remember your preferences and certain content may not display properly.
We may also collect and process your location information through various technologies such as Wi-Fi access points and mobile location services.
How we use Personal Data
We use your Personal Data:
Legal basis for processing Personal Data
We process Personal Data provided by customer through our website or other interactions with us on the basis of a legal obligation permitted by KDHA legislations. Where we ask for your consent, we process Personal Data on the basis of consent.
We will retain your Personal Data for the period necessary to fulfil the purposes outlined in this Privacy Notice. When assessing these periods, we carefully examine our need to collect Personal Data at all times and if we establish a relevant need, we only retain it for the shortest possible period to serve the purpose of collection unless a longer retention period is required by law.
Who we share your Personal Data with
We keep your Personal Data confidential, but we may disclose your personal information to the following third parties in connection with the purposes described above:
We may share non-personally identifiable information publicly and with our partners, like publishers, advertisers or connected websites. For example, we may share information publicly to show trends about the general use of our services.
Where you have indicated your consent, we (and permitted third parties) may contact you for direct marketing purposes via post, telephone, email, SMS/MMS, push notifications, and social media channels such as Facebook, Instagram, Youtube, LinkedIn, Snapchat and Twitter.
This marketing may relate to:
If you are an existing customer, we will only contact you by electronic means without seeking your consent in advance (including but not limited to telephone, e-mail, SMS/MMS, push notifications, and social medial channels such as Facebook, Twitter and Whatsapp) with information about services similar to those which were the subject of a previous dealing with you.
If you no longer wish to receive marketing communications from us you may unsubscribe by following the unsubscribe link in our email communications or by requesting us to remove you and your personal information collected electronically from our database(s) by emailing email@example.com.
Links to Other Websites
We are not responsible for the practices employed by websites or services linked to or from our websites, including their data collection practices or privacy policies. Please remember that when you use a link to go from our websites to another website, our Privacy Notice does not apply to third-party websites or services. Your browsing and interaction on any third-party websites or service, including those that have a link or advertisement on our websites, are subject to that third party’s own rules and policies. In addition, you agree that we are not responsible and we do not have control over any third-parties that you authorise to access your user content. If you are using a third-party website or service (like Facebook, Twitter, Instagram, or Google groups etc.) and you allow such a third-party access to your user content you do so at your own risk.
Where we store your personal information
The data that we collect from you may be transferred to, stored and otherwise processed on servers located outside the country in which you reside and which may be based in locations both within and outside of the UAE.
We will take reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access including by technical means such as firewalls, password access and secure servers as well as by physical and administrative safeguards
Unfortunately, there is always risk involved in sending information through any channel over the internet. You send information over the internet entirely at your own risk. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted over the internet and we do not warrant the security of any information, including personal information, which you transmit to us over the internet.
If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.
Your rights and how to exercise them
Under certain circumstances, you have a number of rights with regard to your Personal Data that we must comply with. The rights you have are:
The right to be informed
You have the right to be informed about the collection and use of your Personal Data by us or, on our behalf, by a third party.
The right to access
You have the right to obtain from us confirmation as to whether or not your Personal Data is being processed and, if so, the right to access that Personal Data . This right does not apply where it would adversely affect the rights and freedoms of another person.
The right to rectification
You have the right to request that we correct any inaccurate Personal Data and we must comply in a timely manner. Considering the purposes of the processing, you shall have the right to have incomplete Personal Data completed.
The right to erasure
You have the right to request the erasure of your Personal Data, in our possession, in a timely manner.
The right to restrict processing
You have the right to request the restriction of use of your Personal Data, where the data is not being used for the purpose it was collected for.
The right to object to processing
You have the right to object at any time to our use of your Personal Data where (i) the processing is carried out for direct marketing purposes including profiling relating to direct marketing; (ii) the processing is carried out for statistical surveys purposes;
The right to not be subject to automated decision making
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effect on you.
The right to complain to a supervisory authority
You have the right to submit a complaint to our supervisory authority. For more info, visit https://u.ae/en/about-the-uae/digital-uae/data/data-protection-laws
The right to withdraw consent
When we process your Personal Data based on your consent, you have the right to withdraw it and inform us that you no longer wish us to collect, store, or use your Personal Data, where there is no business or legal reason for us to do so.
We have procedures in place to ensure that it deals with any requests it receives in an efficient manner. You can exercise any of the above rights by contacting us at: firstname.lastname@example.org.
We might need to ask you to provide some Personal Data in order to confirm your identity and to properly identify you throughout our systems.
Privacy Notice Changes
In the future, we may revise or amend this Privacy Notice at any time by amending this page. All changes will be made here so you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. Some of the provisions contained in this Privacy Notice may also be superseded by provisions or notices published elsewhere on our websites.
Your continued use of the website following the posting of changes to these terms will mean you accept those changes.
If you have questions regarding this Privacy Notice, please feel free to e-mail us at email@example.com.
Contact us with Your Questions and Comments
If you elect to contact us with any questions, comments or requests using one of our online forms, you will need to provide your full name, telephone number and e-mail address so that we can be sure to be able to contact you. Depending on which online form you complete, you may be given the opportunity to provide additional information that will allow us to serve you better, although the additional information might not be required in order for you to complete and submit the online form. 5 You can also contact us by simply sending an e-mail addressed to firstname.lastname@example.org.
We regularly review our compliance with our Privacy Notice. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of Personal Data that we cannot resolve with our users directly.
Last modified: 22nd November 2023
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