DCT Short Courses

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DCT is now offering short courses
in Retail, Tourism, and Events! 


Our short courses will help you broaden your knowledge, build your skills, advance your career and network with other individuals like yourself. Courses are offered as one day Master Classes and two to three-day foundational courses.


Short Courses 2019

  • FDN

    Customer Service

    This one-day course will cover the key principles and building blocks of good customer service. The course will take you through the various steps in service delivery, and techniques and strategies for each.  By the end of the course, you will be equipped with the skills needed to provide professional service by determining customer needs, overcoming customer service barriers and effectively responding to customer complaints.

    Date: 21st September
    Fee:300 AED

    9am to 3pm
    Lunch will be provided

  • FDN

    Negotiation Skills

    This one-day course will introduce you to the art of negotiation. By the end of the course, you will understand the main components and stages of any negotiation process, and will be equipped with strategies to better understand your negotiation counterpart, to effectively manage the emotions that rise-up during a negotiation and to achieve a win-win outcome.

    Date: 28th September
    Fee: 500 AED

    9 am to 3pm
    Lunch will be provided

Our Faculty

Our short courses are designed and taught by some of Dubai's leading industry professionals.