DCT Short Courses

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DCT is now offering short courses
in Retail, Tourism, and Events! 

 

Our short courses will help you broaden your knowledge, build your skills, advance your career and network with other individuals like yourself. Courses are offered as one day Master Classes and two to three-day foundational courses.

 

Short Courses 2019

  • FDN

    Customer Service

    This one-day course will cover the key principles and building blocks of good customer service. The course will take you through the various steps in service delivery, and techniques and strategies for each.  By the end of the course, you will be equipped with the skills needed to provide professional service by determining customer needs, overcoming customer service barriers and effectively responding to customer complaints.

      Date: 21st September
      Fee:300 AED

      9am to 3pm
      Lunch will be provided

  • FDN

    Negotiation Skills

    This one-day course will introduce you to the art of negotiation. By the end of the course, you will understand the main components and stages of any negotiation process, and will be equipped with strategies to better understand your negotiation counterpart, to effectively manage the emotions that rise-up during a negotiation and to achieve a win-win outcome.

      Date: 28th September
      Fee: 500 AED

      9 am to 3pm
      Lunch will be provided

Why train withDCT?

Our courses are designed and delivered by industry professionals
We use interactive hands-on teaching techniques
We are located at the headquarters of Dubai Tourism

Our Faculty

Our short courses are designed and taught by some of Dubai's leading industry professionals.